Safaricom explains what to do when M-PESA money is deducted but recipient gets nothing
This story has significance for readers across Kenya and beyond.
Safaricom has explained what customers should do when money is deducted from an M-PESA account, but the intended recipient does not receive the funds, following a customer complaint over a failed transaction. The issue was raised by a customer on X on Tuesday, August 18, 2026, who sought urgent assistance after her mother experienced a […]
Reporting originally appeared via People Daily. Read the full source for additional context.