Kenya Power Outlines Steps to Take After Postpaid Meter is Stolen

This story has significance for readers across Kenya and beyond.

Kenya Power has outlined the steps customers should take when their postpaid electricity meter is stolen, including where to report the theft and the documents required to initiate the replacement process.

According to the company, customers should obtain a Police Abstract after reporting the theft at the nearest police station and present the document at a Kenya Power office when requesting a meter replacement.

Customers are also required to carry their National ID, account or meter number, registered phone number, and proof of premises or occupancy when making the replacement request.

"Kenya Power will register the case, assess the account and site, block the stolen account and advise you on applicable replacement and related charges," Kenya Power said.

The company further advised affected customers to ensure that any outstanding electricity bill and applicable replacement or related charges are settled as part of the process.

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This comes months after Kenya Power issued a notice to customers across the country as it began rolling out a new electricity meter reading system.

In a notice on Tuesday, March 10, Kenya Power said the new technology would modernize how its teams captured meter readings, replacing the traditional manual process.

According to the company, the system worked by scanning the meter display rather than relying on staff to manually input numbers.

"Kenya Power has introduced an Optical Character Recognition (OCR) system for electricity meter reading.

"The OCR system allows our teams to scan meter displays directly, instead of manually typing meter numbers and readings. This improves the accuracy and efficiency of billing, helping ensure customers receive correct bills," the notice read.

Kenya Power noted that some challenges had emerged during the early stages of the nationwide rollout, particularly when meter readers were unable to access meters located inside locked premises or secured boxes.

"As the system is being rolled out across the country, we have noted that locked premises and meter boxes are the main challenge affecting meter reading," the notice added.

Because of this, the company asked customers to cooperate with staff when they visited homes or business premises to take meter readings.

"Customers are therefore kindly requested to allow our staff access to meters within their premises, including opening meter boxes where necessary," the notice continued.

Kenya Power reassured customers about safety and verification procedures when staff visited their premises to take readings.

"For your safety, all Kenya Power staff visiting customer premises will carry official identification cards with their staff number and national ID details. Customers can also verify anyone claiming to be a Kenya Power employee by dialling *977# and selecting the Jua for Sure option," the notice concluded.

Reporting originally appeared via Nairobi Leo. Read the full source for additional context.